1. Introduction
ScanScope ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our portal, including all related features, content, and applications (collectively, the "Site").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.
2. Information We Collect
We collect information in several ways:
2.1 Information You Provide Directly
- Account Registration: When you create an account, we collect your name, email address, password, and optional profile information.
- Contact Forms: When you submit enquiries about our products or services, we collect your name, email, phone number (optional), and message content.
- Product Purchases: When you purchase a product or bundle, we collect billing information, payment method details (processed securely), and purchase history.
- Communications: If you correspond with us by email or phone, we retain those communications for record-keeping and service improvement.
2.2 Information Collected Automatically
- Browsing Data: We automatically collect information about your interactions with the Site, including pages visited, time spent, clicks, and referring URLs.
- Device Information: We collect device type, browser type and version, operating system, IP address, and unique device identifiers.
- Cookies and Similar Technologies: We use cookies, web beacons, and local storage to enhance your experience and analyse Site usage (see Section 6).
- Location Information: We may collect approximate location based on IP address, but do not access GPS or precise location data.
2.3 Information from Third Parties
- Analytics Providers: Third-party analytics platforms provide aggregated usage data about Site traffic and user behaviour.
- Payment Processors: Our payment processor provides confirmation of successful transactions and fraud prevention data.
- Public Sources: We may supplement your profile with publicly available information if you have opted in to communications.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve the Site and our products and services.
- Account Management: To create and manage your account, process transactions, and send related notifications.
- Communication: To respond to your inquiries, send promotional materials (if opted in), and provide customer support.
- Analytics: To understand user behaviour, optimise Site performance, and identify trends and patterns.
- Personalisation: To tailor content recommendations and improve your experience based on your interests.
- Legal Compliance: To comply with applicable laws, regulations, and contractual obligations.
- Fraud Prevention: To detect, prevent, and address fraud, security issues, and technical problems.
- Marketing: To send newsletters, product updates, and promotional offers (only if you have opted in).
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We share information with trusted vendors who assist in operating our Site and conducting our business (payment processors, hosting providers, analytics services), under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, court order, subpoena, or government request, or if we believe disclosure is necessary to protect our rights, privacy, safety, or property.
- Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
- Aggregated Data: We may share anonymised, aggregated data that cannot identify you with marketing partners, advertisers, and other third parties for research and analytics purposes.
- With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.
5. Data Retention
We retain your personal information for as long as your account is active and as needed to provide services. After account closure, we retain information as required by law or for legitimate business purposes (fraud prevention, dispute resolution, analytics). Generally, we retain active account data for 3 years after account closure, after which it is securely deleted or anonymised.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance functionality and analyse usage:
- Essential Cookies: Required for Site functionality (authentication, security, load balancing). Cannot be disabled.
- Preference Cookies: Remember your settings and preferences for a better experience.
- Analytics Cookies: Help us understand how you use the Site to optimise performance and content.
- Marketing Cookies: Track your activity to deliver targeted content and measure campaign effectiveness (requires your consent).
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking certain cookies may affect Site functionality. For more information, see our Cookie Policy.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can request that we correct inaccurate or incomplete information.
- Right to Deletion: You can request deletion of your personal information, subject to legal obligations.
- Right to Opt-Out: You can opt out of marketing communications at any time by clicking "Unsubscribe" in emails or adjusting your account settings.
- Right to Data Portability: You can request your information in a structured, portable format.
- Right to Object: You can object to certain processing of your information for direct marketing or analytics.
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
8. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for data in transit
- Password hashing and encryption for stored credentials
- Access controls limiting employee access to personal information
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems
While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security, but we continuously improve our practices to maintain confidentiality and integrity.
9. Third-Party Links and Services
Our Site may contain links to third-party websites and services that we do not operate. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party services before providing personal information.
10. Children's Privacy
Our Site is not intended for children under 13 years old, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information and terminate the child's account. Parents or guardians who believe a child has provided information should contact us immediately at [email protected].
11. International Data Transfers
ScanScope is based in Canada. If you are accessing the Site from outside Canada, your information may be transferred to, stored in, and processed in Canada, where data protection laws may differ from your jurisdiction. By using the Site, you consent to such transfers.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Phone: +1-416-555-0147
- Address: 100 King St W, Toronto, ON M5X 1A9, Canada
13. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and, if required, by sending a notification email. Your continued use of the Site after updates constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.